Shipping policy
DELIVERY INFORMATION
Please take care in providing correct delivery details – delivering fresh flowers is a huge responsibility and we want our couriers to make the experience exceptional.
To guarantee same day delivery, we request that you place your order by 12 noon for delivery to businesses and 2:00pm for home addresses.
Delivery is available Monday to Saturday.
Our standard service is a 5 hour window to hand make your order, beautifully gift-wrap and courier to your destination. We do have a VIP courier service that works for those orders with specific time requirements, however this will come at an additional cost. Please call the store on 9550 9897 if you have any questions about delivery.
Our Delivery Policy
In the event that there is no one there to receive the delivery, Flowers on Norton St will make every effort to contact the sender to seek further instruction. If we can't reach you and deem it safe to leave we will advise you where it was left.
Please note that some couriers do charge waiting time fees which will be at the expense of the sender.
Should Flowers on Norton St be unable to reach you immediately at the time of delivery and there is nowhere to leave it (i.e. security access needed) the flowers will be returned to the shop. Redelivery will be at the sender’s expense or alternatively the sender is able to collect the flowers from the store at 332 Norton St, Leichhardt.
Should the sender wish to keep their details anonymous, Flowers on Norton St must be advised in the delivery instructions on the order form. Flowers on Norton St will always contact you first if there is no name on a card.
We strongly recommend you include the phone number of the recipient so we can make arrangements to deliver or contact them if there are difficulties.
Delivery Locations
Delivery charges are determined according to suburb and delivery costs will be added to your order before processing.
If your address is new please leave us instructions as we do rely on Google maps to find you.